RETURN POLICY

                                                                                                                                              We want you to shop with confidence at BrightNestUSA. To keep things simple and fair:

✅ We accept returns only if the product is damaged, defective, or incorrect.

• You must notify us within 7 days of delivery.

• Items must be unused, in their original packaging, and in the same condition received.

• You may be asked to provide clear photos of the product, packaging, and order details.

❌ We do not accept returns for:

• Change of mind or unwanted items

• Incorrect size or color selection by the customer

• Delays caused by shipping carriers or customs

• Items not returned in their original condition

📦 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item sent).

Once your return is approved and received, we’ll issue either a replacement or a refund to your original payment method within 7–10 business days.

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Contact Us

For refund or return requests, please contact us at:
📧 brightnestusa.store@gmail.com

REFUND POLICY

At BrightNestUSA, your satisfaction is important to us. While we do not offer refunds for reasons such as change of mind, incorrect sizing, or shipping delays, we always make things right if there’s a genuine issue with your order.

We will provide a refund or replacement if:

• Your item arrives damaged or defective

• You receive the wrong item

• Your order does not arrive within the maximum delivery timeframe (typically [X–X days], depending on your location)

To request a refund, please contact us within 7 days of receiving your order with your order number and clear photos of the product and packaging. Once verified, we’ll process your refund or replacement promptly.

Refunds are issued back to your original payment method. Please allow 7–10 business days for it to appear.