Shipping Policy
INTERNATIONAL SHIPPING:
We do not have control over customs and are therefore not able to be responsible for
delays that may occur. Tracking information will be made available to you as soon as it is
made available to us.
APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays):
a) USA ~ 7 to 16 business days (tracking system available)
b) Rest of the world ~ 7 to 21 business days (tracking system available varies)
Delayed delivery - in very rare instances, packages may take longer than the stated
expected time frame. Unfortunately, we are unable to control shipping times and any
unexpected delays that may occur en-route and we seek your understanding and patience
should this occur. In such cases, we will ship out a new package if there are no tracking
updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November
to December months), during promotions or other instances.
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (4-6 business days) is different from shipping time and
should be added to the total delivery time. Orders generally take 4-6 business days to be
fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, our shipping company for dispatch will then pick up
your package. An email with your online tracking information will be available on our
website.
Processing Time - in very rare instances, may take longer than the stated expected time
frame. During busy time like holidays, promotions or other instances processing time might
take longer. We do our best to deliver as fast as possible and seek your understanding and
patience during such events.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 30 minutes as your order
might have already been processed.
Please do drop us an email at (Your stores email) as soon as possible if you'd like to
cancel an order that you have just made.

UNCLAIMED ORDERS
We are not responsible for any packages returned to us as refused, unclaimed, deliverable,
or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email,
email us back as soon as possible at (Your stores email) as a reply to your order
confirmation email with the updated details.
Once we process the order we are not able to change the address and we are not to be
held responsible for incorrect or insufficient address.
REFUND POLICY
We typically do not offer refunds on products as we state the shipping time for each
product, as well as the product description in each product page and it is up to the customer
to read this information and ultimately be the person who purchases. But, if you feel as if
your product is damaged, you are able to send us clear evidence through photos of your
product, packaging, as well as your customer information so our team can dispute this issue
depending on the resolution.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs
agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay
delivery of some packages.
SEPARATE PACKAGES
In some instances, an order may be split into different packages for any of the following
reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you
the best selections at affordable prices)
Holiday Season
Due to high volume in sales during the months of October, November and December, we
ask that you remain patient. Our customers are important to us and WE strive to make you
happy. With that said shipping times may take longer than expected, but we guarantee that
your goods will come and you will remain a loyal customer. Thank you.

RETURN POLICY

                                                                                                                                              We want you to shop with confidence at BrightNestUSA. To keep things simple and fair:

✅ We accept returns only if the product is damaged, defective, or incorrect.

• You must notify us within 7 days of delivery.

• Items must be unused, in their original packaging, and in the same condition received.

• You may be asked to provide clear photos of the product, packaging, and order details.

❌ We do not accept returns for:

• Change of mind or unwanted items

• Incorrect size or color selection by the customer

• Delays caused by shipping carriers or customs

• Items not returned in their original condition

📦 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item sent).

Once your return is approved and received, we’ll issue either a replacement or a refund to your original payment method within 7–10 business days.

Contact Us

For refund or return requests, please contact us at:
📧 brightnestusa.store@gmail.com

REFUND POLICY

At BrightNestUSA, your satisfaction is important to us. While we do not offer refunds for reasons such as change of mind, incorrect sizing, or shipping delays, we always make things right if there’s a genuine issue with your order.

We will provide a refund or replacement if:

• Your item arrives damaged or defective

• You receive the wrong item

• Your order does not arrive within the maximum delivery timeframe (typically [X–X days], depending on your location)

To request a refund, please contact us within 7 days of receiving your order with your order number and clear photos of the product and packaging. Once verified, we’ll process your refund or replacement promptly.

Refunds are issued back to your original payment method. Please allow 7–10 business days for it to appear.

Welcome to BrightNestUSA!

At BrightNestUSA, our mission is simple: to bring you high-quality, trending, and everyday essentials at prices you’ll love. We believe that shopping should be easy, affordable, and enjoyable — and that’s exactly what we aim to deliver.

We started BrightNestUSA with one goal in mind: to brighten your lifestyle with products that make life better. From stylish fashion and beauty must-haves to practical gadgets and home essentials, every item in our store is carefully selected with you in mind.

What makes us different?

🌟 Curated collections you’ll actually use and love

🚚 Fast & reliable shipping

💳 Secure payment options

🤝 A customer-first promise — if you’re not happy, we’ll make it right

We’re more than just an online store — we’re a community of people who believe you deserve the best without breaking the bank.

✨ Thank you for choosing BrightNestUSA. We’re here to brighten your shopping experience, one product at a time.